How we work.
With reliability.
Quality comes from clear standards, personal relationships and the willingness to respond to your wishes. Find out what sets us apart from others.
Questions about Qualität?
We're happy to advise you – free and without obligation.
030 610 850 626Mon–Fri 9:00–18:00
Request consultationOur Quality Principles
Dedicated Contact Person
You will be assigned a dedicated staff member who visits you regularly. This builds trust and a personal relationship. In case of holiday or illness we arrange a substitute – but you may also decline the substitute.
Specialist Supervisor & Initial Visit
Before the first appointment our specialist supervisor visits you in person. She discusses your wishes, inspects your home and draws up an individual care plan together with you. The initial consultation is free of charge and non-binding.
Transparent Communication
Every month you receive an SMS with the schedule (day, time, name of the staff member). If there are any problems, you can reach our office at 030 610 850 626 – we speak German, Russian and Ukrainian.
Insurance Coverage
All staff members are covered by liability insurance. If something is broken during a visit, please report it to the office – we handle the claim quickly and without fuss.
Basic Training (30 Hours)
Every new staff member completes a 30-hour basic training programme. Many also bring additional medical qualifications from their home countries (e.g. nursing experience).
Flexible Staff Changes
If the collaboration with the assigned staff member is not working, you can request a change at any time. Let us know your reasons – we will find a better solution.
When something is not right
If you have a complaint or problem, simply contact our office. Typical concerns and how we handle them:
⚠️ Staff member arrives late
✅ Call the office – we will identify the cause and reschedule if necessary.
⚠️ Cleaning not thorough enough
✅ Take photos of the areas and share your priorities with the office. We will discuss everything with the staff member.
⚠️ Language barrier too large
✅ We offer a telephone interpreter service or can replace the staff member.
⚠️ Something has been broken
✅ Report the damage to the office. All staff members are insured.
What you need to provide
Our staff members use your existing cleaning supplies and equipment. We need:
- ✓Vacuum cleaner (in working condition)
- ✓Bucket and mop
- ✓Cloths / rags (ideally separate for bathroom and kitchen)
- ✓All-purpose cleaner, bathroom cleaner, washing-up liquid
- ✓Rubbish bags
Tipp: If you are missing something, the staff member can pick it up on the next shopping trip (e.g. at Rossmann or DM). You simply reimburse the amount against the receipt.
We're here for you.
Get free advice now.
Mon–Fri 9:00–18:00 · info@tonusdienst.de