Reliable.
Organised. Personal.
Transparent scheduling, dedicated contact persons and clear communication – this is how we make our collaboration simple and trustworthy.
Questions about unserer Arbeit?
We're happy to advise you – free and without obligation.
030 610 850 626Mon–Fri 9:00–18:00
Request consultationScheduling & SMS Notifications
At the end or beginning of each month you automatically receive an SMS with your schedule for the coming month – with date, time and the name of your staff member. If everything is fine, you don't need to do anything. If you would like to make changes, simply call us.
- ✓Monthly SMS with the complete schedule (date, time, name)
- ✓"Passive consent" principle: no callback needed if everything is fine
- ✓If you want changes: simply call the office
- ✓You can unsubscribe from SMS notifications at any time
- ✓Alternative: fixed pattern without SMS (e.g. "every second Wednesday")
Dedicated Staff Member & Substitute
We assign you a dedicated contact person who visits you regularly. This builds trust and your staff member gets to know your wishes and habits. In case of holiday or illness we offer a substitute.
- ✓Dedicated contact person (regular staff) for continuity and trust
- ✓Substitute available in case of holiday or illness
- ✓You may decline the substitute and wait for your regular staff member
- ✓You can request a change of staff member at any time
- ✓Exclusively female staff – this is important to many of our clients
Communication & Language Support
Our staff members come predominantly from Eastern Europe (Ukraine, Russia, Poland). German language skills vary. We have developed proven solutions for communication.
- ✓Google Translate: write tasks on a note, the staff member photographs and translates it
- ✓Office as translation help: call us and we translate immediately by phone
- ✓For Russian-speaking clients we find suitable staff members
- ✓Many staff members have medical training from their home countries
- ✓Showing and explaining by gesture works very well for routine tasks
Cleaning Supplies & Equipment (provided by the client)
Our staff members use the cleaning supplies and equipment available in your home. We do not bring our own equipment. This is for practical reasons – and you decide which products are used in your home.
- ✓Vacuum cleaner, bucket, mop and cloths are provided by the client
- ✓Cleaning products (all-purpose cleaner, bathroom cleaner, etc.) from the client
- ✓Missing supplies can be purchased by the staff member on the next shopping trip (reimbursement against receipt)
- ✓Tip: label different cloths with their purpose (kitchen, bathroom, floor)
- ✓Special equipment (steam cleaners, etc.) is not required – standard household supplies are sufficient
Insurance & Damage
All our staff members are insured. If something is damaged during work, please report the damage to our office immediately. We will clarify the incident and arrange a solution.
In case of damage
- • Report damage to the office immediately
- • All staff members are insured
- • Management will contact you to clarify
In case of quality problems
- • Call us – even while work is in progress
- • We translate and mediate immediately
- • Change of staff member possible at any time
We're here for you.
Get free advice now.
Mon–Fri 9:00–18:00 · info@tonusdienst.de